Terms of service

1. Scope of Services

Reached offers a comprehensive range of services including digital marketing, branding, market research, lead management, and sales support specifically tailored for real estate projects. Each service engagement will be customized and detailed in a separate service agreement or proposal outlining deliverables, timelines, and applicable fees.

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2. Client Responsibilities

• Clients are required to provide accurate, complete, and timely information, including project details, property specifications, and any relevant documentation, to enable the successful execution of marketing strategies.

• Clients must adhere strictly to all payment terms and schedules as specified in the individual service agreement to avoid service interruptions.

• Clients are solely responsible for obtaining any necessary permits, permissions, or regulatory approvals related to their real estate project. Reached assumes no responsibility for delays or issues arising from non-compliance.

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3. No Guarantee of Results

While Reached employs advanced marketing strategies, industry expertise, and data-driven analytics to optimize marketing campaigns, we do not guarantee specific outcomes such as sales, leads, or conversions. Marketing success is influenced by external factors including market trends, consumer behavior, competition, and economic conditions, all of which are beyond our control.

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4. Advertising Costs

All expenses related to advertising, including platform fees for digital ads, are the sole responsibility of the client. Reached provides management and optimization services to maximize the effectiveness of the ad budget, but ad spend is separate from our service fees and must be paid directly to the respective advertising platforms.

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5. Design and Content Ownership

• All custom content, designs, and marketing strategies developed by Reached remain the intellectual property of Reached until full payment is received.

• Upon receipt of full payment, ownership of specific deliverables may be transferred to the client. However, proprietary tools, templates, or frameworks used in the creation of content remain the property of Reached.

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6. Confidentiality

Both parties agree to maintain strict confidentiality regarding proprietary and sensitive information shared during the engagement. Reached commits to implementing reasonable security measures to protect the client’s confidential data. Any breach of confidentiality must be reported immediately.

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7. Limitation of Liability

• Reached will not be held liable for any indirect, incidental, punitive, or consequential damages, including but not limited to loss of revenue, profits, or data, resulting from the use of our services.

• Reached is not responsible for losses arising from delayed or underperforming campaigns due to inaccurate or incomplete information provided by the client.

• Clients assume full responsibility for the accuracy and legality of property-related information and claims made in marketing materials.

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8. Indemnification

Clients agree to indemnify, defend, and hold harmless Reached, its employees, and affiliates from any claims, liabilities, or expenses, including legal fees, resulting from inaccuracies, misrepresentations, or regulatory non-compliance associated with the property or project.

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9. Client-Induced Delays

Delays caused by the client’s failure to provide timely approvals, information, or feedback will affect project timelines. Reached is not responsible for such delays or any resulting losses, including missed marketing opportunities or diminished campaign impact.

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10. Force Majeure

Reached will not be liable for failure or delay in fulfilling obligations due to events beyond our reasonable control, including natural disasters, pandemics, acts of government, labor disputes, or technological failures. Such events will suspend performance obligations until normal operations can resume.

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11. Termination of Services

• Either party may terminate the agreement with written notice in accordance with the terms outlined in the service contract.

• Clients remain responsible for all accrued fees and expenses up to the termination date. Any deposits or prepayments may be retained by Reached if termination occurs before project completion.

12. Payment Terms

• Payment structures and due dates will be clearly specified in service agreements. Late payments may incur interest charges or result in suspension of services.

• All fees are non-refundable unless explicitly stated otherwise. Requests for refunds will be reviewed on a case-by-case basis in accordance with the terms of the agreement.

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13. Governing Law

These terms are governed by the laws of the jurisdiction specified in the service agreement. Any disputes arising from the agreement will be resolved through mediation or litigation in the designated legal venue.

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14. Modifications to Terms

Reached reserves the right to amend these terms at any time. Updates will be communicated to clients, and continued use of our services constitutes acceptance of the revised terms.

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15. Misinterpretation

Reached is not responsible for any misunderstandings or misinterpretations of marketing content by potential buyers, investors, or other third parties. We endeavor to present accurate information provided by the client, but the client remains fully responsible for verifying the accuracy of all project details and ensuring compliance with legal and industry standards.

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By partnering with Reached, you acknowledge that while we provide professional marketing expertise to enhance visibility and engagement, ultimate sales outcomes are subject to external factors beyond our influence. Please direct any questions regarding these terms to our support team for clarification.