Payment Terms and Invoicing Policy

At Reached, we value transparency, professionalism, and mutual trust in our financial transactions. This Payment Terms and Invoicing Policy outlines the payment guidelines, billing procedures, and client obligations for all services rendered by Reached. By engaging with our services, clients agree to adhere to the following terms:

1. Payment Structure

1.1 Project-Based Services:

Payments for project-based services (branding, market research, or custom campaigns) will follow a phased payment structure as outlined in the service agreement.
Typical payment milestones include:
- 50% upfront payment at the time of project initiation.
- 30% mid-project payment after initial deliverables or campaign deployment.
- 20% final payment upon project completion or final delivery of services.

1.2 Monthly Retainer Services (e.g., digital marketing campaigns):

Retainer fees are due in advance by the first business day of each month.

1.3 Ad Spend Payment:

Clients are responsible for paying ad spend directly to the advertising platforms (such as Facebook, Instagram, or Google). Reached will provide detailed ad management reports but does not bear financial liability for third-party platform fees.

2. Invoicing Schedule

2.1 Invoice Issuance:

Invoices will be issued according to the schedule agreed upon in the service contract.
Standard invoicing dates:
- Project-Based Services: Invoices are sent at payment milestones.
- Monthly Services: Invoices are sent on or before the 25th of the preceding month for upcoming services.

2.2 Invoice Format and Details:

Each invoice will clearly specify:
- Invoice number and date of issuance.
- Service description and corresponding fees.
- Applicable taxes and total amount due.
- Payment due date and accepted payment methods.

3. Payment Terms

3.1 Payment Due Dates:

All payments are due within 15 days of the invoice date unless otherwise specified in the contract.
Clients must ensure timely payments to avoid service interruptions.

3.2 Late Payment Penalties:

A late payment fee of 2% of the outstanding amount per month may be applied for payments not received within the due date.
Repeated late payments may result in a review of the client’s service agreement or termination of services.

4. Accepted Payment Methods

Bank transfer (preferred).
Cash
UPI as listed on the invoice.

5. Non-Payment and Service Suspension

Reached reserves the right to pause or terminate ongoing services if payments are overdue by more than 30 days, pending further notice.
Any outstanding fees must be settled before services can be resumed.

6. Disputes and Resolution

In case of discrepancies or disputes regarding an invoice, clients must notify Reached in writing within seven (7) days of the invoice date.
Disputed amounts will be reviewed, and resolutions will be provided promptly.
Undisputed amounts must be paid according to the original due date.

7. Tax Obligations

All prices quoted are exclusive of applicable taxes unless explicitly stated.
Clients are responsible for any local taxes or duties required by their jurisdiction.

8. Termination and Final Payments

Upon termination of services, a final invoice will be issued covering all work completed up to the termination date.
All remaining balances are due within 10 business days of the final invoice date.

9. Advance Payments and Deposits

Advance payments and deposits are non-refundable except as specified in the Refund and Cancellation Policy.

10. Payment Plan Options

Flexible payment plans may be offered on a case-by-case basis, subject to mutual agreement and a formal addendum to the service contract.

By engaging with Reached, clients agree to adhere to this Payment Terms and Invoicing Policy. Failure to comply with payment terms may result in additional charges, suspension of services, or legal action to recover outstanding amounts.